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Commuto.us (“Commuto,” “we,” “our,” or “us”) is dedicated to safeguarding your personal information and upholding your privacy rights. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website and services related to corporate employee transportation in the United States.

Commuto operates in the United States and was launched by Daftar Route Technologies Pvt. Ltd., an Indian mobility solutions company. As such, this policy is designed to comply with applicable privacy regulations, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and relevant Indian data protection standards.

 

1. Information We Collect

Based on how you engage with our platform, we may gather the following types of personal information:

• Basic Information: Name, phone number, email address
   

• Trip Details: Pickup and drop-off locations
   

• Technical & Device Details: IP address, browser configuration, device type, and operating system used during access.
   

• Location Data: GPS-based real-time location (for features like live tracking, route accuracy, trip history)
   

• Payment Details: Transaction records via third-party payment gateways
   

• User Preferences & Communication History
   

 

2. Why We Collect Your Information

We use your data to:

• Create and manage user accounts
   

• Enable ride booking and management
   

• Process secure payments
   

• Deliver real-time tracking and route optimization
   

• Provide customer support and notifications
   

• Maintain safety, prevent fraud, and meet legal requirements

 

3. Legal Grounds for Processing

We rely on the following lawful bases:

• Consent: For marketing and optional features
   

• Contractual Need: To deliver our transportation services
   

• Legal Obligation: When required by applicable laws
   

• Legitimate Interest: To improve user experience, analyze app performance, and prevent misuse
   

 

4. Consent & Your Choices

By using our platform or submitting information, you consent to its use for that specific purpose. We seek your clear consent before using your data for non-essential purposes like promotional messages.

You may withdraw your consent at any time by contacting:
📧 info@commuto.us
📬 Commuto.us, 402 West Broadway, Suite #400, San Diego, California, 92101, USA

 

5. Data Retention

We retain your data only for as long as necessary to:

• Deliver services
   

• Comply with legal obligations
   

• Prevent fraud or misuse
   

• Resolve disputes or technical issues
   

After account deactivation, we may retain anonymized information for statistical or regulatory needs.

 

6. Sharing of Information

We do not sell your personal data. We may share it with trusted third parties only when necessary:

• Payment Gateways: Stripe, PayU, Razorpay
   

• Cloud & Hosting Providers: AWS, Wix, or similar vendors
   

• Transport Partners: Drivers and operators for service delivery
   

• Legal Authorities: When required by law (e.g., audits, fraud investigations)
   

All third-party partners are required to maintain data confidentiality and comply with relevant privacy standards.

 

7. Security Measures

We implement technical and administrative safeguards such as:

• Data encryption in transit and at rest
   

• Regular security reviews and access controls
   

• PCI-DSS-compliant payment systems
   

• Secure cloud infrastructure
   

Though no system is completely immune, we follow industry best practices to minimize risk.

 

8. International Transfers

As a U.S.-based company with Indian ownership, some data may be processed in multiple jurisdictions. We ensure:

• Use of Standard Contractual Clauses (SCCs)
   

• Subprocessor compliance with global privacy frameworks (e.g., EU-U.S. Data Privacy Framework)
   

• Binding agreements to secure international data transfers
   

 

9. Your Privacy Rights

Depending on your jurisdiction (e.g., California or EU), you may be entitled to:

• Access your personal data
   

• Correct inaccurate or outdated information
   

• Request deletion of your data
   

• Object to or limit data processing
   

• Withdraw consent where applicable
   

• Request data portability
   

You can exercise these rights by contacting privacy@commuto.us. We aim to respond within 30 days.

 

10. Cookies & Tracking Tools

We use cookies and similar technologies to:

• Analyze website traffic and app usage
   

• Remember your settings and preferences
   

• Offer personalized content and advertising (with your consent)
   

You may manage your cookie preferences in your browser settings or via our platform’s cookie manager.

 

11. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted here, with the latest update date noted at the top. We encourage you to check this page regularly to stay updated.

 

12. Contact Us

For questions, concerns, or requests related to your data:

info@commuto.us
Commuto.us 402 West Broadway, Suite #400,
San Diego, California, 92101,
United States of America